PropertyNetwork-AI provides digital, AI-assisted property analysis services, including Property Valuation AI, Building Assessment AI and Combined Property Reports.
Because these services are digital and may involve individually prepared analysis based on information and documents submitted by the customer, refunds are handled according to the stage of the service.
A full refund may be requested if the analysis has not yet started and no report has been generated.
Once analysis has started, uploaded documents have been processed, or a report has been generated, the service is considered to have begun and a full refund may no longer be available.
If a technical error prevents the service from being delivered, or if a report cannot be generated due to a fault on our side, we will first attempt to correct the issue. If delivery remains impossible, a refund may be offered.
Refunds are not normally issued because of disagreement with an AI-assisted valuation, assessment, risk indication, market estimate, or other analytical conclusion. PropertyNetwork-AI reports are decision-support tools and are not certified appraisals, legal opinions, engineering certifications, or guarantees of market value.
Customers are responsible for providing accurate information and appropriate documents. Refunds may not be available where incorrect, incomplete, misleading or unusable information provided by the customer prevents a meaningful analysis.
If you believe you are entitled to a refund, contact us with your order number, report reference and a short explanation of the issue.
Contact:
info@propertynetwork-ai.com
Approved refunds will normally be returned to the original payment method. Processing times may depend on the payment provider and the customer’s bank.
PropertyNetwork-AI may update this policy when services, payment methods or applicable requirements change.